Provide products and services
that lead to customer satisfaction.
would achieve this through Customer
Satisfaction Index of 98%
Lay emphasis on proper understanding
of the requirements of our users
SRS Document would be approved
by customer before proceeding
with the next stage of SDLC
Ensure conformance of our products
and services to their specifications
and our standards.
would obtain a sign-off from
the customer after implementation
of the project.
Provide all agreed deliverables
to the customers and users in
accordance with the schedules
agreed with them.
of the time compliance to schedule
for every project should be
Pay prompt attention to the
communications from customers
and provide timely support to
will achieve this through Service
Timeliness Index of 98%
Minimize users and customers
complaints by taking all possible
measures like, maintaining records
of complaints and service requests
received from them, root cause
Analysis and Implementation
of suitable preventive measures.
of Root Cause can be ascertained
by UAT (User Acceptance Testing).
All Problem Request would be
closed after UAT.
Design policies for
attracting, training and retaining
qualified and suitable staff.
received against a vacancy.
All Staff to be trained (Orientation);
Attrition rate per month will
be equal to the Industrial attrition